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    Refunds & Returns Policy

    At Titan Refrigerants, we value our customers and strive to provide the best possible service. However, due to Department of Transportation (DOT) regulations regarding the shipment of hazardous materials, we are unable to accept returns or issue refunds on refrigerant products once they have been shipped.

    No Returns or Refunds

    • All refrigerant sales are final.

    • We cannot accept returns for refund or exchange under any circumstances due to DOT restrictions.

    Incorrect Address or Delivery Issues

    • If an order is returned to us because of an incorrect shipping address, refusal of delivery, or failure to be available to sign for the package, a 25% restocking fee will be applied.

    • Customers will also be responsible for any additional shipping charges if the product needs to be re-shipped.

    Damaged or Incorrect Orders

    • If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos and order details. We will work with you to resolve the issue.

    Customer Responsibility

    • Please double-check your shipping address and ensure someone is available to sign for delivery.

    • By placing an order, you acknowledge and agree to this Refunds & Returns Policy.

    Testimonials

    What Our Clients Are Saying

    (4/5)

    Elite Floor Supply made everything seamless—from order to delivery. Fast shipping, great quality flooring, and excellent support. I’ll continue using them for all my commercial projects.

    Jason Moore

    (4/5)

    As a designer, I’m impressed with their product range and durability. Their team helped with selections, and my client was thrilled. Reliable partner for all design projects.

    Michael Chen

    (4/5)

    Bulk ordering was smooth, pricing was fair, and delivery was on time. Their team kept me informed throughout—definitely a trusted supplier for renovation jobs.

    Laura Simmons

    (4/5)

    We installed Elite’s rubber flooring in our school gym. It’s tough, slip-resistant, and low-maintenance. Staff and students love it—perfect for high-traffic use.

    Daniel Roy

    (4.9/5)

    Got rubber flooring for my commercial gym and the quality is very good and the pricing was even better! The shipping took a bit of time but the product arrived in good condition. Thank you!

    Jorge E.

    (4.9/5)

    Good experience. Had a few questions about the rubber flooring so Jesse the CSR helped me out with any questions I had. Was super easy to purchase and the delivery was faster than I expected.

    Adam Fritzgerald

    (4.9/5)

    Added the 3/8" Rubber Roll to my home gym and it was perfect thickness. It was pretty easy to install as well. Had to cut some extra flooring off since they didn't have but it didn't take too long. Really good pricing!

    Ryan Noble

    FAQ 's

    Frequently Asked Questions

    Why does rubber flooring smell?

    Rubber flooring can emit a strong odor due to the release of volatile organic compounds (VOCs) during manufacturing. These compounds, along with processing agents, adhesives, and the type of rubber used, contribute to the initial smell. Ventilation, sunlight and time usually help dissipate the odor.

    2. What are the advantages of rubber flooring?

    3. Can I install rubber flooring on concrete?

    4. How can I install the rubber flooring myself?

    5. How long does rubber flooring last?